Get in Touch
Have questions or need support? We're here to help.
Contact Information
Phone
+84 (0)867956573Support Hours
Monday - Friday, 9:00 AM - 6:00 PM (GMT+7)
Need Help?
Our support team typically responds within 24 hours. For urgent matters, please call us directly during business hours.
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Frequently Asked Questions
Find quick answers to common questions about our platform and verification process.
General
Guide Validator is a verification platform dedicated to the tourism industry. We help travelers find legitimate, qualified tour guides, travel agencies, and transport providers by verifying their credentials, licenses, and insurance coverage.
Unlicensed tourism operators are common in many popular destinations. Using a verified provider ensures you are hiring a professional who meets legal requirements, has liability insurance, and adheres to safety standards.
No, we are not a booking agency (OTA). We are a verification directory. You browse verified profiles and contact them directly to book. This means zero commission fees for both you and the service provider.
For Travelers
Simply look for the blue 'Verified' badge on any profile. You can also view specific verification details such as License Verified, Insurance Verified, and Safety Verified on their profile page.
Yes! Searching our directory and contacting guides or agencies is completely free for travelers.
Each profile lists direct contact methods including Email, WhatsApp, Phone, and links to their Website or Social Media. You can choose whichever method works best for you.
For Guides & Agencies
Click 'Join Network' in the header to create an account. You'll need to complete your profile and upload the required documents for your specific business type (Guide, Agency, DMC, or Transport).
Requirements vary by role and country. Generally:
- Guides: Professional Guide License, ID/Passport.
- Agencies/DMCs: Business Registration, Tourism Operation License.
- Transport: Vehicle Insurance, Driver Licenses, Commercial Transport Permits.
Our team manually reviews every document. This process typically takes 24-48 business hours. You will be notified via email once your profile is approved.
Verification
A 'Pending' status means your application has been submitted and is currently in our queue for manual review. Your profile is not yet visible in the public directory.
Common reasons include expired documents, unclear photos, or licenses that don't match the registered name. Check your email for specific feedback from our verification team, or contact us if you need clarification.
